Tech Tips: How to apply for the Emergency Broadband Benefit Program

By Digital Learning Specialist Amy Hofmockel

The Emergency Broadband Benefit (EBB) is a program to help people struggling to afford internet services during the pandemic. If you qualify, the EBB can help pay for monthly internet service and even provide a one-time discount for an internet-capable device.

The benefit can be used for either home internet (the kind of internet you use for computers, laptops, and WiFi at home where the cable comes out of your wall and plugs into a modem first) or mobile service (the kind of internet that you use on-the-go with your cell phone or other mobile devices).

Ready to get started? Here’s what you need to know!

Am I eligible?

The first step is to determine if you are eligible for the EBB. There are several qualifying criteria, and only one member of the household (not the entire household) needs to meet one of the criteria in order to be eligible.

Find detailed explanations of the eligibility requirements on the EBB website »

I qualify! How do I apply?

There are three options for applying for the benefit. You can either apply directly with an internet provider like Xfinity or AT&T, visit to complete an application, or fill out a paper application and mail it in.

1. Use the website

Go to and apply. You will be asked to provide information such as your full name, birthdate, current address, and one form of identity verification.

If you provide the last four digits of your SSN or Tribal ID, you will be able to create your account right away. If you upload an image of another form of ID, you may need to wait a short amount of time until you are provided with a manual ID number.

The library has scanners you can use to scan your documents to an email or flash drive! Learn more about print, copy, scan, and fax services »

2. Apply through a company

The two main providers in Oak Park that are participating in the EBB program are Xfinity/Comcast and AT&T. Note that they both still require you to get verified by the National Verifier (either via website, phone, or mail-in application).

  • Xfinity/Comcast: Requires you to sign up for services and connect first, then enroll in the benefit program. If you are already using Xfinity/Comcast as your internet service provider, you can skip straight to filling out the Xfinity EBB application form.
  • AT&T: Requires you to get verified via the EBB website or via the National Verifier phone number 833.511.0311 before you can enroll for the EBB benefit with them. Once you have gotten verified, you can call AT&T at 866.986.0963 to choose your service and enroll using your EBB.

3. Mail-in application

If you do not have access to a computer, feel uncomfortable filling out forms online, or would simply rather fill out a paper application and mail it in, you can do so by printing and filling out the application and household worksheet and mailing them, along with identification documents, to:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

Need to print out an application? You can print remotely from anywhere and pick up same day at the Main Library or Maze Branch Library or schedule a 60-minute computer appointment and print from either library location. Learn more about print, copy, scan, and fax services »

Instructions on how to complete the application and household worksheet in other languages than English can be found here on the resources page of the EBB website.

Once you get your internet working, you may find our other Tech Tips useful. We recommend:

Have a tech question?

Amy Hofmockel

About Amy

Amy is a digital learning specialist who always looks for ways to create those “ah-ha!” moments for digital learners. She enjoys writing, gadgets, and baking.

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